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Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business.
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Buy Customer Service: Skills for Success by Robert W Lucas. ISBN10: 0073545449; ISBN13: 9780073545448. Year Published: 2009. Publisher: Richard D.
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CUSTOMER SERVICE SKILLS FOR SUCCESS Product Details x Paperback: 544 pages x Author : Robert W. Lucas x Publisher: Non Basic Stock Line; 4th Revi.

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